Frequently Asked Questions
Everything you need to know about our cosmic guidance platform, from free horoscopes to personalized birth charts.
Jump to Section:
Free Features
Learn about our free cosmic content available to everyone
Are the daily horoscopes really free?
How often are horoscopes updated?
What are daily insights?
Do I need an account to read horoscopes?
Cosmic Blueprint
Your complete cosmic profile combining 3 ancient systems
What is a Cosmic Blueprint?
What's included in the Complete Blueprint?
Can I choose which systems to include?
How long does it take to generate my Blueprint?
Blueprint generation is instant for the calculations (astrology chart, Human Design bodygraph, numerology numbers). If you include AI interpretations, it takes about 2-3 minutes to generate your personalized insights. You'll see real-time progress as each section is completed.
Is my Blueprint saved?
Yes! Once generated, your Blueprint is permanently saved to your account. You can access it anytime from your portal, view interactive charts, read AI interpretations, and explore your raw data. It never expires.
Can I generate Blueprints for others?
Absolutely! You can generate Blueprints for family members, friends, or anyone whose birth information you have. Each Blueprint is saved separately in your account, and you can have unlimited Blueprints.
Birth Charts & Paid Features
Understanding our personalized cosmic services
What is a birth chart?
How much does a birth chart cost?
Birth chart generation uses a credit-based system. The cost depends on which credit package you purchase. Our modular system lets you pay only for the features you want to use.
What information do I need for a birth chart?
You need your exact birth date, birth time (as precise as possible), and birth location (city). The birth time is crucial for accurate Rising sign and house placements.
What if I don't know my exact birth time?
Can I get a Human Design chart?
What is a personal horoscope?
Credits & Pricing
How our credit system works
How does the credit system work?
Our platform uses a credit-based system where 1 credit = $0.01. You purchase credit packages upfront, then spend credits on the specific features you want to use. Different features cost different amounts of credits based on their complexity.
What credit packages are available?
We offer four packages: Starter (1000 credits for $10), Bundle (5000 credits for $45, save $5), Pro (25000 credits for $200, save $50), and Business (100000 credits for $700, save $300). Choose based on how many features you plan to use.
Do credits expire?
No, your credits never expire. Use them at your own pace whenever you want to generate charts, chat with Cosmo, or access premium features.
Can I get a refund on credits?
Credits are non-refundable once purchased. However, they never expire, so you can use them whenever you're ready. We recommend starting with our Starter package if you're trying the platform for the first time.
How many credits does each feature cost?
Costs vary by feature complexity. Birth chart generation, Human Design charts, and chatting with Cosmo each have different credit costs. You'll see the exact credit amount before confirming any feature usage.
Chat with Cosmo
Your AI cosmic advisor
What is Cosmo?
Cosmo is your AI-powered cosmic advisor who knows your birth chart inside and out. Chat naturally about work, relationships, timing, and daily life to get practical, personalized guidance based on your complete cosmic blueprint.
How is this different from a human astrologer?
Cosmo provides instant, 24/7 guidance based on extensive astrological knowledge. While it can't replace human intuition, it offers accessible, conversational advice grounded in traditional astrological principles combined with your personal chart data.
How many messages can I send?
There's no message limit! Chat as much as you want. Credits are consumed based on conversation length and complexity, so you can have as many conversations as your credits allow.
What can I talk to Cosmo about?
Anything! Ask about love, career, life purpose, relationships, timing for decisions, current transits, understanding your chart, and much more. Cosmo responds naturally to whatever you need guidance on.
General Astrology
Understanding cosmic concepts
What's the difference between Sun, Moon, and Rising signs?
Are horoscopes based on Sun signs accurate?
What are the 12 houses in astrology?
What does retrograde mean?
When a planet is retrograde, it appears to move backward from Earth's perspective. Astrologically, retrograde periods often bring introspection, delays, or revision in the areas that planet governs. Mercury retrograde is the most well-known.
Can astrology predict the future?
Human Design
Understanding your energetic blueprint
What is Human Design?
What are the 5 Human Design types?
How is Human Design different from astrology?
What is my Human Design authority?
Numerology
The power of numbers in your life
What is numerology?
What is a Life Path Number?
What are master numbers?
Can I use numerology with astrology?
Account & Technical
Platform usage and account questions
Do I need to create an account?
Is my birth data kept private?
Can I save my birth charts?
Yes! When you generate a birth chart while logged in, it's automatically saved to your account portal. You can access all your saved charts anytime from your dashboard.
What payment methods do you accept?
We accept all major credit cards and debit cards through our secure payment processor Stripe. Your payment information is never stored on our servers.
Can I share my birth chart with others?
Yes! You can share your birth chart visualizations and interpretations with friends and family. However, credit-based features are for personal use only.
Still Have Questions?
Start with our free daily horoscopes or dive deep with your personalized birth chart.